Troubleshooting

Your SYNC system is easy to use. However, should questions arise, see the tables below.

Use the website at any time to check your phone’s compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.

MyFord Touch® (If Equipped)

    See also:

    System status
    The information display controls provide information about keys programmed to the vehicle: • MYKEY MILES: Tracks mileage when a MyKey is used. If mileage does not accumulate as expected, then t ...

    Replacing a lost key or remote control
    You can purchase replacement or additional keys or remote controls from an authorized dealer. A dealer can program the transmitters to your vehicle or you may be able to program them yourself. See ...

    Rear window defroster
    The rear defroster control is located on the climate control panel and works to clear the rear window of fog and thin ice. The engine must be running to operate the rear window defroster. Press t ...