Customer Assistance
- Getting the services you need
- In california (U.S. only)
- The Better Business Bureau (BBB) Auto Line Program (U.S. only)
- Utilizing The Mediation/Arbitration Program (Canada only)
- Getting Assistance Outside the U.S. and Canada
- Ordering Additional Owner’s Literature
- Reporting Safety Defects (U.S. only)
- Reporting safety defects (Canada only)
See also:
Head restraints
WARNING: To minimize the risk of neck injury in the event of a crash,
the driver and passenger occupants should not sit in or operate the vehicle until
the head restraint is placed in its proper p ...
Replacement parts recommendation
Your vehicle has been built to the highest standards using quality parts.
We recommend that you demand the use of genuine Ford and Motorcraft parts whenever
your vehicle requires scheduled maintena ...
Front passenger sensing system
WARNING: Even with Advanced Restraints Systems, children 12 and under
should be properly restrained in a rear seating position.
Failure to follow this could seriously increase the risk of injury or ...
