Customer Assistance
- Getting the services you need
- In california (U.S. only)
- The Better Business Bureau (BBB) Auto Line Program (U.S. only)
- Utilizing The Mediation/Arbitration Program (Canada only)
- Getting Assistance Outside the U.S. and Canada
- Ordering Additional Owner’s Literature
- Reporting Safety Defects (U.S. only)
- Reporting safety defects (Canada only)
See also:
Motorcraft part numbers
1For spark plug replacement, see your authorized dealer. Refer to scheduled maintenance
information for the appropriate intervals for changing the spark plugs.
Replace the spark plugs with ones t ...
Positive Retention Floor Mat
WARNING:
Always use floor mats that are designed to fit the foot well of your vehicle.
Only use floor mats that leave the pedal area unobstructed. Only use floor mats
that are firmly secured t ...
Reporting safety defects (Canada only)
If you believe that your vehicle has a defect which could cause a crash or could
cause injury or death, you should immediately inform Transport Canada, using their
toll-free number: 1–800–333â ...