Customer Assistance
- Getting the services you need
- In california (U.S. only)
- The Better Business Bureau (BBB) Auto Line Program (U.S. only)
- Utilizing The Mediation/Arbitration Program (Canada only)
- Getting Assistance Outside the U.S. and Canada
- Ordering Additional Owner’s Literature
- Reporting Safety Defects (U.S. only)
- Reporting safety defects (Canada only)
See also:
Ford Explorer 2011-2026 Owner's Manual
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Utilizing The Mediation/Arbitration Program (Canada only)
For vehicles delivered to authorized Canadian dealers. In those cases where you
continue to feel that the efforts by Ford of Canada and the authorized dealer to
resolve a factory-related vehicle s ...
All-Wheel Drive (If Equipped)
All wheel drive
USING YOUR ALL-WHEEL DRIVE (AWD) SYSTEM (IF EQUIPPED)
AWD uses all four wheels to power the vehicle. This increases traction, enabling
you to drive over terrain and road conditions ...