Troubleshooting

Your SYNC system is easy to use. However, should questions arise, see the tables below.

Use the website at any time to check your phone’s compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.

MyFord Touch® (If Equipped)

    See also:

    System status
    The information display controls provide information about keys programmed to the vehicle: • MYKEY MILES: Tracks mileage when a MyKey is used. If mileage does not accumulate as expected, then t ...

    Reporting safety defects (U.S. only)
    If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) i ...

    Head restraints
    WARNING: To minimize the risk of neck injury in the event of a crash, the driver and passenger occupants should not sit in or operate the vehicle until the head restraint is placed in its proper p ...